Frequently Asked Questions
Everything you need to know about shopping second-hand fashion at momox fashion.
How do you ensure the quality of your pre-owned items?
Every item undergoes a rigorous manual quality check by our fashion experts. We only sell clothing, shoes, and accessories that are in excellent condition, ensuring they are free from holes, stains, or significant signs of wear.
What payment methods do you accept?
We offer a variety of secure payment options including PayPal, major credit cards (Visa, Mastercard), and Klarna (Pay Later or Slice It) to make your shopping experience as convenient as possible.
How long does shipping take?
Standard shipping usually takes 2-4 business days within Germany. For international orders within the EU, delivery typically takes 5-10 business days depending on the destination country.
What is your return policy?
If you are not satisfied with your purchase, you can return any item within 30 days of receipt. Please use our online return portal to generate a shipping label for a hassle-free return process.
Are the items I see unique pieces?
Yes, since we specialize in pre-loved fashion, most of our items are unique one-offs. If you see something you love, we recommend purchasing it quickly before it's gone!
How do I find the right size?
Because sizes can vary by brand and era, we provide the original manufacturer's size on each product page. We also include detailed measurements where possible to help you find the perfect fit.